Terms of Service

Please read these Terms of Service carefully before using our website or engaging our services. By accessing our website or placing an order, you agree to be bound by these terms.

1. Agreement to Terms

These Terms of Service govern your access to and use of bigjamconsultant.com and all services provided by Big Jam Consultant ("Company", "we", "us", "our"). By using our website or services, you agree to these Terms in full.

2. Services

Big Jam Consultant provides author discoverability consulting services including but not limited to: visibility audits, Amazon SEO and keyword strategy, author website optimisation, Goodreads presence building, content and funnel strategy, and author brand consulting. The specific scope, deliverables, timeline, and pricing for each engagement are agreed in writing before work commences via a separate Service Agreement or Statement of Work.

3. Payment Terms

• All prices are quoted in US Dollars (USD) unless otherwise stated.
• A deposit of 50% is required before work commences on any project.
• The remaining balance is due upon project completion before final deliverables are sent.
• Monthly retainer services are billed at the start of each calendar month.
• All payments are non-refundable once work has commenced, except where stated in your Service Agreement.
• Late payments may be subject to a 1.5% monthly interest charge.

4. Intellectual Property

Upon receipt of full payment, all intellectual property rights in the final deliverables created specifically for you are assigned to you. Big Jam Consultant retains the right to reference completed work in our portfolio and marketing materials unless you request otherwise in writing.

5. Confidentiality

We treat all client project details, strategy documents, and personal information as strictly confidential. We will not disclose your project information to any third party without your written consent, except where required by law.

6. Client Responsibilities

• Provide all necessary materials, information, and feedback in a timely manner.
• Ensure that any materials you provide do not infringe any third-party intellectual property rights.
• Review and respond to drafts within the timeframes agreed in your project timeline.
• Maintain access credentials for any platforms we require access to in order to deliver our services.

7. Limitation of Liability

Big Jam Consultant's total liability for any claim arising from our services shall not exceed the total fees paid by you in the three months preceding the claim. We are not liable for indirect, consequential, or incidental damages of any kind.

8. Results Disclaimer

While we use best-practice strategies and data-driven methods, we cannot guarantee specific rankings, sales figures, or revenue outcomes. Organic discoverability improvements depend on many factors outside our control including platform algorithm changes, market conditions, and the quality of the book itself.

9. Termination

Either party may terminate an engagement with 14 days written notice. Any work completed up to the termination date will be billed proportionally. Deposits are non-refundable upon termination by the client.

10. Governing Law

These Terms are governed by applicable law. Any disputes shall be resolved through binding arbitration or mutual agreement between the parties.

11. Contact

Questions about these Terms: info@bigjamconsultant.deckiv.com